Terms and conditions of sales

Guarantees:

All items are subject to a legal guarantee of conformity (l211 a 1 of the consumer code) and a guarantee against hidden defects (articles 1641 and following of the civil code) allowing it to return products delivered non-compliant. The guarantee covers the products in their purchase configuration.

For technical products, this guarantee covers parts, does not cover troubleshooting, travel, and installation labor or shipping costs. Replacement or refund of the device (in the event of impossibility of repair recognized by the seller or the manufacturer or, if the repair proves too expensive, replacement by the same model or similar model). It should be noted that this guarantee excludes the replacement of parts whose wear is normal or due to abnormal use of the device (professional use, or commissioning of a community). It cannot be applied if the product does not conform to its original condition.

The Company undertakes to communicate the information in its possession on the products offered. Customers are requested to read the user manuals and all information attached to the item or written on the packaging or the item purchased.

The Company cannot be held liable in the event of an error in the description of the items (photos, illustrations, description, characteristics) on an item.

It also excludes breakdowns linked to incorrect connection of the device or failure to comply with the instructions for use, to an impact, a fault in use or maintenance or to causes external to the equipment (lightning, water damage, etc.)

We remind you that it is recommended to have the items you have ordered installed by a professional with a ten-year guarantee and the necessary qualifications.

The Company cannot be held responsible in any way for the choice of the power of the boiler or the capacity of the buffer tanks or mixed tanks or radiators or any other product. We strongly advise the customer to have the choice or validate the choice of products ordered by a professional heating engineer, thermal design office, fluid design office, or any other competent professional. The customer is fully responsible for the power and capacities of the products ordered even after discussion with an advisor, the final choice belonging to him.

The installation must be carried out by a professional with a ten-year guarantee, as well as the start-up of the boiler in order to carry out regulatory tests, and thus ensure compliance with the rules of the art as well as the standards in force.

The guarantee:

-article l211-4 consumer code

The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. It is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been placed on its responsibility by the contract or has been carried out under its responsibility.

-article l211-5 consumer code

To comply with the contract, the good must:

1 º be suitable for the use usually expected of a similar good and, where applicable:

– correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model;

– present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by its representative, in particular in advertising or labeling;

2 º or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the of the seller and that the latter has accepted.

-article l211-12 consumer code

The action resulting from the lack of conformity is prescribed by two years from the delivery of the good.

-article 1641 civil code

The seller is bound by the guarantee for hidden defects of the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have given a lower price for it, if he had known them.

Delivery:

Our deliveries are made to all European countries: FRANCE, SPAIN, PORTUGAL, ITALY, SWITZERLAND, GERMANY, BELGIUM, LUXEMBOURG, FINLAND, NETHERLANDS, UNITED KINGDOM…etc.

The shipping costs calculated automatically when ordering are valid for all shipments to metropolitan FRANCE, excluding Corsica.

For Corsica and all other countries, a contribution to the shipping and delivery costs will be studied on a case-by-case basis depending on the product and the delivery address. You will be contacted by customer service by email if a contribution is requested. For the French overseas departments and territories, the shipping costs apply for delivery to the freight forwarder indicated in the delivery address in France.

Deliveries are made from Monday to Friday during business hours.

Deliveries are made by default to the doorstep or at the foot of the building but can however be made upstairs or inside on estimate.

Change of delivery address: When ordering, the customer has the option of indicating a delivery address and a billing address. In the event of a change of delivery address before the delivery in progress email is sent, this change of address must be requested by email to the following address: contact@purely-bio.com.

In the event that the request for a change of delivery address is made after the email announcing the delivery in progress has been sent, redelivery or rerouting costs will be studied on a case-by-case basis and must be paid before delivery to the new address.

Change of billing address:

Changing the billing address is not possible once the order has been validated.

Right of withdrawal / return / exchange:

All items can be exchanged (except for custom or specific orders that are clearly personalized)

In accordance with article L.121-21-8 of the Consumer Code, paragraph 3

“Supply of goods made to the consumer’s specifications or clearly personalized”

Spare and replacement parts are neither returned nor exchanged:

Packages sent to you by Colissimo must be returned by you at your expense to the postal services in their original packaging. For large packages, you can collect them from your home (within 14 days of receiving your large package), by appointment. The item to be collected must be intact, complete, in its original packaging and, if applicable, unplugged. In this case, the removal costs will be deducted from the refund amount. In the case of an exchange, the return is made at the same time as the delivery of the new order.

The exchange request by the customer must be made within 14 days from the date of receipt or collection of the package. If the new order is for a higher amount, the user must attach payment of the balance to the exchange request. Conversely, if the amount of the exchange is less than the initial amount, the user will receive upon receipt of the request a refund by the same means of payment used when ordering or a credit in the form of a code (usable on the site) for reimbursement of the difference.

In accordance with Article L.121-17-2 0 of the Consumer Code:

The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded remotely. The period mentioned in the first paragraph of this article runs from the day of receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods and contracts for the provision of services including the delivery of goods (Article L. 121-21 of the Consumer Code);

The consumer informs the professional of his decision to withdraw by sending him, before the expiry of the period provided for in Article L. 121-21, the withdrawal form mentioned in 2 0 of I of Article L. 121-17 or any other declaration, free of ambiguity, expressing his wish to withdraw. The professional may also allow the consumer to complete and transmit online, on his website, the form or declaration provided for in the first paragraph of this article. In this case, the professional will communicate, without delay, to the consumer an acknowledgement of receipt of the withdrawal on a durable medium (article L.121-21-2 of the consumer code) “” A withdrawal slip will be sent to you by email when you order in order to allow you to exercise your right of withdrawal within the legal period by post (Purely Bio RAGUILLET 86300 , CHAUVIGNY - FRANCE), or you can send us the said slip duly completed by email to the email address contact@purely-bio.com.

The consumer returns or restores the goods to the professional or to a person designated by the latter, without undue delay and, at the latest, within fourteen days following the communication of his decision to withdraw in accordance with Article L. 121-21-2, unless the professional offers to recover these goods himself (Article L. 121-21-3 of the Consumer Code)

When the right of withdrawal is exercised, the professional is required to reimburse the consumer for all sums paid, including delivery costs, without undue delay and at the latest within fourteen days from the date on which he is informed of the consumer's decision to withdraw (Article L.121-21-3 of the Consumer Code).

All shipments to Corsica, the French Overseas Territories and countries other than France will be subject to a quote on a case-by-case basis. In case of additional shipping costs compared to those automatically calculated by the site, the customer will be informed and they will be subject to his agreement. These shipping costs must be paid before shipping. Customers can also request a quote before placing the order by calling +33 74 829 70 80 or by sending an email to: contact@purely-bio.com or via the contact form on the site.

Cancellation of order and refund:

You have 14 days following your order to send an email to customer service (contact@purely-bio.com), your refund will be effective within 14 days following your cancellation request for unshipped orders, for refunds of orders returned by the customer they will be made upon receipt of the goods.

Prices:

Prices are indicated in euros including all taxes.

The online store reserves the right to modify prices at any time.

Data security:

Payments by credit card are made directly on the website of a Banque Populaire your financial data is not kept after the end of the payment.

Confidentiality clause:

We do not keep the data relating to our customers' credit cards after the payment.

Delivery times:

A delivery deadline is communicated to you before the validation of your order in the "availability" section just below the box used to enter the desired quantity. The applicable delivery times are those indicated when validating your order. They begin to run from the actual payment of your order.

Please note, however, that any order paid by check is not accepted and that by money order will only be processed upon receipt of the means of payment. Availability and shipping times must be recalculated from the date of registration of this payment method.

By delivery we mean all the means made available to you for taking possession of the products ordered on the site. Delivery will take place at the address you indicated when placing your order.

Deliveries cannot be made on weekends and public holidays. Delivery times run from the day after payment is made by credit card or bank transfer, subject to acceptance of the latter, or for payments by postal check an additional period of 10 days will be necessary before shipping.

We undertake to implement all necessary means to respect the delivery dates indicated. Also, in the event that we are informed of a delay in delivery, we undertake to notify you as soon as possible. You will then decide whether to maintain or cancel your order in whole or in part.

In the event that the delivery time exceeds 7 days, you have the option of canceling your order by email to contact@purely-bio.com or by telephone on +33 74 829 70 80. Your order will be refunded within a maximum of 15 days following receipt of the email. If the delivery has taken place before your cancellation request has been taken into account by our services, we will provide you with a return slip and will indicate the return address for the delivered products, specifying that the return costs will be at our expense.

For products out of stock at the time of ordering, the delivery time may not exceed 60 days, otherwise the sale may be terminated at the customer's simple request and the order will be automatically refunded. Receipt of products:

By signing the delivery note or transport receipt, then kept by the carrier, the Customer acknowledges having received the correct number of packages shipped. In the event of a defect noted after delivery and not mentioned on the delivery note or transport receipt, the Customer must inform the Seller by any means within 48 hours at the latest, failing such formality the Customer will be deemed to have received products that are compliant both in number and quality. In accordance with Article L.121_19_4 of the Consumer Code:

The professional is fully liable to the consumer for the proper performance of the obligations resulting from the contract concluded remotely, whether these obligations are performed by the professional who concluded this contract or by other service providers, without prejudice to his right of recourse against them.

However, he may be exonerated from all or part of his liability by providing proof that the non-performance or poor performance of the contract is attributable either to the consumer, or to the unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure.

NOTE: In accordance with Article 34 of Law No. 2014-344 of March 17, 2014, these provisions introduced by Article 9 of said law apply to contracts concluded after June 13, 2014.

Validation of the order and signature:

In all cases, the online entry of the bank card number and the final validation of the order will constitute final validation of said order, in accordance with the provisions of the law of March 13, 2000 and will constitute due date of the sums committed by the entry of the items appearing on the order form. In the event of an order with payment by check(s), the prices will be maintained 15 days after the order date on the online store. After this date the new prices will apply.

Article 1316-4 of the Civil Code created by law n°2000-230 of March 13, 2000

The signature required for the perfection of a legal act identifies the person who affixes it. It manifests the consent of the parties to the obligations arising from this act. When affixed by a public officer, it confers authenticity to the act.

When it is electronic, it consists of the use of a reliable identification process guaranteeing its link with the act to which it is attached. The reliability of this process is presumed, until proven otherwise, when the electronic signature is created, the identity of the signatory assured and the integrity of the act guaranteed, under conditions set by decree in the Council of State.

Dispute:

Article L.141-5 of the Consumer Code taken in application of Article L.121-17 of the same code.

The consumer may refer the matter to, in addition to one of the courts with territorial jurisdiction under the Code of Civil Procedure, the court of the place where he or she resided at the time of the conclusion of the contract or the occurrence of the damaging event.

Late payment:

In the event of late payment of one of the sums due under an order from the buyer, the latter will pay the seller late payment penalties calculated at the annual rate of 10.75%.

After formal notice by registered letter, a fixed compensation of €40 will be applied for recovery costs. This applies to sales to professionals.

Regarding sales to individuals, we inform you that a flat-rate indemnity of 40 euros will be applied for recovery costs.